Curriculum Vitae

Profile

  • Hard-working, focused individual, ready to adapt to whatever is asked of me
  • Committed to constantly improving, and becoming the best professional I can be
  • A wide range of interests, which allows me to be confident working in any environment
  • Good interpersonal skills
  • Confident, experienced writer
  • Full UK driving licence

Skills

  • IT literate; experienced on a wide variety of programs, including Adobe Creative Suite and the full Microsoft Office suite
  • Have experience with marketing automation programs such as DotMailer
  • Have used Salesforce CRM
  • Versatile writing style (infographics, eBooks, corporate blog posts, technical copy, user guides, data pieces, long-form features, hard news pieces etc.)
  • Experienced with platforms such as WordPress
  • Experienced in customer service and working in fast paced environments

Education

Attained a 2:1 BA in Media and Communication (Journalism)

Birmingham City University, September 2013- July 2016

4 A-Levels, September 2010 – June 2013

12 GCSE’s, September 2008 – June 2010

English Martyrs Catholic School, Leicester

Work History

Junior Marketing Assistant: September 2017- present

CloudCall, Leicester

  • Created copy and content to support the goals and objectives of the marketing team and company, including website copy, emails, eBooks, videos and blog posts
  • Helped to strategize future content plans and ideas for the marketing team
  • Assisted with the running and maintaining of the company Twitter and LinkedIn social media profiles
  • Helped to organise and arrange company exhibitions at trade shows
  • Identified awards for company to enter and put together entries and submissions
  • General support to all areas of marketing team and business when appropriate

Customer Service Team: June 2016- September 2017

Next plc, Enderby, Leicester

  • Being the first point of contact for customers with issues/enquiries with Next Home furniture items
  • Dealing with complaints
  • Scheduling and arranging deliveries
  • Liaising with Next Home’s suppliers to resolve customers’ issues with furniture items
  • Working in specialist escalated teams (Senior Enquiry Team & Furniture Medic Team) to deal with more serious failures and issues

Catering Temp Worker: June 2015- June 2016

Total Catering Solutions, Leicester/Birmingham

Warehouse Operative: Summer 2014

Dune Group, Leicester

Customer Care Assistant: August 2012 – September 2013

McDonald’s Restaurants UK, Leicester

Census Collector: April 2011 – May 2011

Office for National Statistics, Leicester

Additional Work Experience

  • Formerly a regular contributor to Birmingham Eastside (hyper-local news website based in Birmingham) that was recently awarded runner-up in the Guardian Student Media Awards. Written a wide variety of pieces for the site, and was an integral part of their Election 2015 coverage, including acting as an expert for a live 7-hour radio broadcast overnight on election night and covering campaign events and debates.
  • Written pieces for a variety of websites such as French Football Weekly and The Digital Fix
  • Have live-blogging experience on both Twitter and CoverItLive, both in journalistic and corporate capacities.
  • Designed and edited a youth culture website, Concrete Collar Magazine, as part of a final year project for university

References

Available on request

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